Privacy Policy pivilion88 —
Your Information Is Always Safe

Pivilion88 ("we", "Platform") takes the responsibility of protecting its players' privacy very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the pivilion88.net website and our mobile app.

As an online entertainment platform serving players across Malaysia, we understand that trust is the foundation of our relationship with every user. Your personal information is more than just data — it is a trust you place in us, and we are committed to handling it with the utmost responsibility.

This policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. We encourage you to read this document carefully to fully understand your rights as a pivilion88 user.

Pivilion88 collects two main categories of information — information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Registration information: Full name, identification card number (MyKad/passport), date of birth, phone number, and email address.
• Financial information: Bank account or e-wallet details used for deposits and withdrawals. Credit/debit card numbers are processed securely and are not stored in full on our systems.
• KYC documents: Copies of your identification card, profile photo, and other supporting documents required for identity verification.
• Communications: Any messages, complaints, or enquiries you send to the pivilion88 support team.

Information collected automatically:

• Log data: IP address, browser type, operating system, and access time.
• Game data: Betting history, wins, losses, and gameplay patterns.
• Device data: Device type, operating system, and unique device identifier for accounts using the mobile app.
• Cookie data: User preferences, login sessions, and platform usage analytics data.

Pivilion88 uses collected information solely for purposes related to providing our services to you. The following are the primary purposes of data use:

• Account management: Creating and maintaining your account, processing logins, and upholding account security.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• KYC verification: Ensuring players meet age and identity requirements before using pivilion88 services.
• Fraud prevention: Detecting and preventing suspicious activity, money laundering, and platform abuse.
• Customer support: Responding to inquiries, resolving issues, and handling complaints efficiently.
• Platform improvements: Analyzing usage patterns to enhance the gaming experience, platform speed, and new features.
• Legal compliance: Meeting the reporting and compliance requirements set out under applicable Malaysia laws.

Pivilion88 does not sell or rent your personal information to any third party. However, there are limited circumstances in which information may be shared:

• Service providers: Payment gateway providers, KYC service providers, and technical infrastructure providers that assist us in operating the platform — all bound by strict confidentiality agreements.
• Legal compliance: When required by Malaysian law, court order, or a valid request from the relevant authorities.
• Fraud prevention: In exceptional circumstances where sharing information is necessary to prevent serious fraud or protect the safety of other users.
• Business mergers: In the event of a merger, acquisition, or sale of pivilion88 assets, users will be notified in advance.

In all of the above situations, pivilion88 ensures that information shared is kept to the minimum necessary and is protected by appropriate security measures.

Protecting your data is pivilion88's top priority. We continuously invest in security infrastructure and procedures to ensure your information remains protected at all times:

• Data encryption in transit: All communications between your device and our servers are secured by TLS/SSL 256-bit protocol.
• Data encryption at rest: Sensitive information such as passwords and financial details is stored in an encrypted format that cannot be read without the correct key.
• Internal access controls: Only pivilion88 staff with a legitimate business need are permitted to access user personal data, with every access recorded and audited.
• Regular security testing: Our systems are subject to regular security audits and penetration testing by independent security experts.
• 24/7 monitoring: Automated monitoring systems operate around the clock to detect and respond to any suspicious activity.

Pivilion88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functionality such as staying logged in and session security. Cannot be disabled without affecting platform functionality.
• Preference cookies: Storing your settings such as language and display preferences to improve ease of use.
• Analytics cookies: Helping us understand how players interact with the platform so we can make meaningful improvements. This data is collected in aggregate and does not personally identify individuals.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality or your experience on pivilion88.

As a pivilion88 user and data subject under the Personal Data Protection Act 2010, you have the following rights regarding your personal information:

Pivilion88 retains your personal information only for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements. When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered.

Please note that even after account closure, certain financial records may need to be retained for a period required by Malaysian law for audit and tax compliance purposes. This is a legal requirement and cannot be waived.

The pivilion88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from any individual under the age of 18.

Pivilion88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Each new version will clearly state its effective date.

When a material change occurs — meaning a change that significantly affects how we use your data — we will provide adequate notice through:

• In-app notification on pivilion88 upon your next login
• A clear notice on the pivilion88.net homepage
• Email to the address registered to your account

Continued use of the pivilion88 platform after the effective date of any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the pivilion88 team is ready to assist you through the following channels: