Terms and Conditions pivilion88 —
Complete Guide for Players

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User") and pivilion88 ("Platform", "We"). This document governs your use of all services, games, and features available on pivilion88.net and our mobile app.

Acceptance of these Terms occurs automatically when you:

• Registering a new account on the pivilion88 platform
• Log in to your existing account
• Making a deposit or withdrawal
• Using any game or service available on the platform
• Downloading and using the pivilion88 app

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and pivilion88.

To open and use a pivilion88 account, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. pivilion88 does not permit registration or use by individuals under 18 years of age under any circumstances.
• Nationality & Location: You must access the platform from a region where online entertainment is not explicitly prohibited under your local laws.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement.
• One Account: Each individual is only permitted to register and use one account. Multiple accounts under the same name or using the same information are strictly prohibited.

After registering, you are responsible for keeping your account information up to date if anything changes — especially your bank details and the phone number used for two-factor authentication.

Pivilion88 accepts a wide range of deposit methods covering popular Malaysia payment options. All deposit transactions are protected by 256-bit SSL encryption to safeguard your financial data.

Accepted deposit methods include:

• Bank transfer via FPX (all major Malaysian banks)
• DuitNow — instant transfer using IC number or phone number
• E-wallet: Touch 'n Go eWallet, GrabPay, Boost
• Visa/Mastercard credit and debit cards

All deposits must come from an account registered in your own name. pivilion88 does not accept third-party deposits. Deposits received from third-party sources will be returned and the account in question may be temporarily suspended pending investigation.

Funds deposited into your pivilion88 account are for entertainment purposes only and may not be transferred to other users except through legitimate mechanisms provided by the platform.

Pivilion88 is committed to processing all legitimate withdrawals promptly and efficiently. The following withdrawal rules and procedures apply to all players:

• Minimum withdrawal: MYR 50 per transaction
• KYC Verification: Your first withdrawal requires successful identity verification. Required documents include a valid national ID (MyKad) or passport.
• Recipient account name: Must exactly match the registered name on your pivilion88 account. Withdrawals to third-party accounts are strictly prohibited.
• Processing time: Approved withdrawals are processed within 5 to 60 minutes depending on the method and bank processing hours.

Pivilion88 reserves the right to request additional documents to verify a player's identity or source of funds before approving large withdrawals. This is a standard security measure that protects the interests of our players.

Bonuses and promotions offered by pivilion88 are designed to add value to your gaming experience. However, all bonuses are subject to the following specific terms and conditions:

• Rollover requirement: Every bonus comes with a stated rollover requirement. For example, a 10x rollover means you must place wagers totalling 10 times the bonus amount before you are eligible to withdraw your wins.
• Validity period: All bonuses have a set validity period. Any bonus not used within that period will expire automatically.
• Eligible games: Some bonuses can only be used on specific games or categories. Please check the terms of each promotion for more details.
• One active bonus at a time: Only one active bonus is allowed at a time unless otherwise stated in the promotion's terms.

All games available at pivilion88 are operated using certified Random Number Generator (RNG) technology, ensuring fairness and randomness in every game outcome. For Live Casino games, trained human dealers run the games live using authentic casino equipment.

General rules applicable to all games:

• Game results determined by the system or dealer are final and cannot be disputed unless a verifiable technical error has occurred.
• If a technical disruption occurs during an active game, pivilion88 will use saved data to determine a fair game outcome.
• Confirmed bets cannot be cancelled. Please ensure the bet amount is correct before confirming.
• Wins are credited to your account balance automatically as soon as the game ends.

You are solely responsible for keeping your pivilion88 account login credentials secure. This includes your password, OTP codes, and any other verification details associated with your account.

• Never share your password or login credentials with anyone, including family members.
• Always log out of your account after your session, especially when using a shared device.
• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) for added protection.

Pivilion88 maintains a fair and safe gaming environment for all users. The following activities are strictly prohibited and may result in immediate account closure:

• Money laundering: Using the pivilion88 platform as a channel to transfer or conceal proceeds of crime.
• Fraud & manipulation: Any attempt to manipulate the system, exploit software bugs, or use third-party software to gain an unfair advantage.
• Unauthorized collaboration: Two or more players colluding in a game to gain an unfair advantage over other players or the house.
• Bonus abuse: Registering multiple accounts or using a false identity to claim registration bonuses more than once.
• Hacking attempts: Any attempt to access systems, servers, or other users' accounts without authorization.
• Filing chargebacks: Filing an unauthorized chargeback through your bank or credit card provider for a deposit that has already been used.

Pivilion88 takes its commitment to responsible gaming seriously. We provide a range of tools to help players manage their gaming habits in a healthy way:

• Deposit limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss limit: Set the maximum loss amount you are willing to absorb within a given period.
• Account pause: Request a temporary account suspension for 24 hours, 7 days, or 30 days.
• Self-exclusion: Request permanent account closure if you feel the need to stop entirely.

Pivilion88 reserves the right to suspend, restrict, or close any account without prior notice under the following circumstances:

• Failed identity verification or inaccurate information provided during registration.
• Suspected fraud, money laundering, or other illegal activities.
• Violation of any terms and conditions stated in this document.
• A request from the account owner to close the account.
• Account has been inactive for more than 12 consecutive months.

For account closures requested by the player, any remaining balance (after deducting bonuses that have not met rollover requirements) will be returned to the player via their registered payment method within 5 to 10 business days.

To the extent permitted by applicable law, pivilion88 is not liable for:

• Indirect, consequential, or incidental losses arising from your use of our platform.
• Service disruptions caused by factors beyond our control, including network issues, power outages, or natural disasters.
• Game results produced by an RNG that has been verified to be functioning correctly.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

Pivilion88's maximum liability to any player under any circumstances shall not exceed the amount of the player's most recent deposit made within the 30 days prior to the claim.

Pivilion88 reserves the right to modify, update, or add to any part of these Terms and Conditions at any time. Material changes will be communicated to players via:

• In-app notifications on pivilion88
• Notices displayed on the pivilion88.net website
• Email to the address registered in your account (if available)

Continued use of the pivilion88 platform after the effective date of any changes constitutes acceptance of the updated terms. If you disagree with the changes, you have the right to close your account and withdraw any eligible balance.